Meet Our Team
West Hill Branch
West Hill Management Team
Andrew Parker
Executive Director, Branch Manager West Hill
Andrew has been immersed in the world of Parker Pet Care for as long as he can remember. From a young age, he was hands-on in the business, assisting in the cattery and helping transfer dogs from the front office to the animal care facility, experiences that laid the foundation for his deep connection to the company.
After earning a degree in Psychology from Queen’s University, Andrew spent several years working with at-risk youth in Kingston and Toronto. In 2007, he returned to Parker Pet Care to support his parents and to facilitate their transition into retirement.
Andrew’s entrepreneurial mindset and forward-thinking approach have been instrumental in shaping the evolution of the business.
In recent years, he has taken on a more active role in overseeing operations at the West Hill branch, while also contributing significantly to financial planning and long-term strategic development alongside his mother at the head office level.
Andrew shares his life with his beloved long-haired Dachshund, Jules, his wife Maureen, and their two children, Elliot and Annabelle.
Alana Arcia, RVT, CPACM
Managing Director, Branch Manager West Hill
Alana’s journey with Parker Pet Care began at the remarkable age of 15. While still in high school, she worked part-time across several departments, including animal care, the front office, and grooming. After graduating, Alana pursued post-secondary education and gained additional experience working in veterinary clinics throughout the Greater Toronto Area. She returned to Parker Pet Care in 2011, bringing with her a strong foundation of clinical knowledge and hands-on experience.
Since her return, Alana has played an integral role in elevating the standards of care at Parker Pet Care. Drawing from her diverse background and formal training, she has contributed significantly to the development and refinement of staff protocols, procedures, and operational policies. Her passion for leadership and team development has made her a key figure in ensuring the highest quality of care for both animals and staff alike.
While Alana occasionally works in the front offices at both locations, she primarily collaborates with the management team to strengthen operations, drive innovation, and uphold excellence across all areas of the business.
In 2022, Alana graduated from Sheridan College and successfully completed the Veterinary Technician National Examination (VTNE) to become a Registered Veterinary Technician (RVT). That same year, she achieved the prestigious CPACM (Certified Professional Animal Care Manager) designation—an elite credential held by only two other professionals in the industry.
Although Alana has spent the majority of her career at our North York branch, she now divides her time between both the North York and West Hill locations. This allows her to share the extensive knowledge, experience, and best practices she has cultivated at North York with the West Hill team, fostering consistency and excellence across both branches.
Alana shares her life with her husband Rick, their three children, and their two beloved Chihuahuas, Scooby and Rocco.
Jade LeFort, CPDT-KA
Assistant Branch Manager, Director of Training
Jade has been a valued member of the Parker Pet Care team since 2019. She initially joined the company on a part-time basis while completing her Bachelor of Science degree in Wildlife Biology and Conservation at the University of Guelph. During this time, she developed a strong passion for animal behaviour and behavioural science, which naturally guided her career path within our organization.
Jade began her journey in dog training at our North York location, where she quickly distinguished herself through her dedication and aptitude. She later returned to her home branch in West Hill, continuing to expand her expertise and leadership in the field.
In 2023, Jade earned her CPDT-KA (Certified Professional Dog Trainer – Knowledge Assessed) credential, a respected certification within the industry. Since then, she has remained committed to professional growth, currently working toward becoming a Certified Canine Behaviour Specialist through continued education and supervised experience.
Today, Jade holds the dual role of Director of Training and Assistant Branch Manager at our West Hill location. Her leadership, knowledge, and passion for canine behaviour are an integral part of our team.
Outside of work, Jade enjoys life with her recently adopted rescue puppy, Archie.
Client Care Team
We offer a range of exceptional services designed to shape your vision and create unique experiences that stand out.
Allison Majelan
Allison, affectionately known as Ally, joined the Parker Pet Care team in 2022. She began her journey as an Animal Care Attendant, where her dedication, attention to detail, and compassion for animals quickly stood out. Her strong work ethic and leadership qualities led to her promotion as Supervisor of our Animal Care Building.
In recent months, Ally has expressed a keen interest in expanding her role by getting to know our clients personally, complementing the meaningful connections she has already formed with their pets. Her approachable nature and genuine care help strengthen the bond between our team and the families we serve.
Outside of work, Ally enjoys life with her beloved dog, Sage.
Erin McDonald
Erin joined the Parker Pet Care team in 2024, bringing with her a solid background in animal grooming from her previous experience as a professional dog groomer. Her positive, upbeat attitude and vibrant energy have made her a delightful addition to our front office team, where her warm presence is appreciated by both clients and colleagues alike.
Erin is passionate about creating welcoming experiences for pet families and contributes to a supportive and cheerful environment every day.
Outside of work, Erin enjoys life with her husband, her dog Finnegan, and her two cats, Mariposa and Rory.
Kaitlyn Kelly
Kaitlyn became a member of the Parker Pet Care team in 2024, bringing with her a warm and approachable presence that instantly resonates with both clients and their pets. With a strong background in customer service, Kaitlyn combines her people skills with a deep-rooted passion for animals.
Driven by her love for canine companionship, Kaitlyn has a special interest in animal behaviour and aspires to pursue formal education in the field. She is particularly drawn to understanding and supporting dogs through behavioural science.
At home, Kaitlyn enjoys the company of her two beloved dogs: Kumo, a Bichon Frise mix, and Hennessey, a gentle Mastiff mix.
Sloane Stephenson
Sloane joined the Parker Pet Care team in the fall of 2024, bringing with her valuable experience from roles at the Toronto Zoo and Global Pet Foods. Her background in animal care and customer service provided the perfect foundation for her transition into a Client Care role with us.
Known for her vibrant personality and infectious enthusiasm, Sloane has quickly become a beloved member of our team. She is a passionate and fearless advocate for animals, consistently ensuring that our policies and procedures are followed to uphold the highest standards of care and service.
Outside of work, Sloane shares her life with her two cherished dogs, Lola and Lenny.
Animal Care Supervisory Team
We offer a range of exceptional services designed to shape your vision and create unique experiences that stand out.
Cameron Hunt
Cameron joined the Parker Pet Care team in 2022, bringing with him nearly a decade of experience in the animal care industry, including time spent working in a veterinary office. His extensive background and sharp attention to detail quickly set him apart as a trusted team member.
Cameron’s dedication, calm demeanour, and strong knowledge base made him a natural fit for the role of Animal Care Supervisor. He continues to lead by example, ensuring high standards of care and helping foster a safe, supportive environment for both pets and staff.
Although Cameron doesn’t currently have any pets of his own at home, he pours his heart into treating every animal in our care as if they were his own, offering them all the love, attention, and respect they deserve.
Rosie Wells
Rosie began her journey with Parker Pet Care in 2024 as a co-op student through the Sheridan Animal Care program. From day one, her compassion for the animals, strong work ethic, and upbeat attitude stood out.
Combining the knowledge gained from her studies with her natural leadership skills, Rosie quickly transitioned into the role of Animal Care Supervisor, a position in which she continues to thrive. She brings warmth, reliability, and a deep sense of responsibility to every shift, ensuring that both pets and team members feel supported.
At home, Rosie enjoys spending time with her cat Floyd and her dog Henny, who keep her on her toes and remind her daily why she loves the work she does.
Rianna Novielli
Rianna joined the Parker Pet Care team in 2022 and has since grown into a leadership role as an Animal Care Supervisor and, more recently, a Dog Trainer.
Known for her compassionate approach and consistently positive attitude, Rianna is deeply committed to the wellbeing of the animals in her care.
She has a strong aptitude for reading canine body language, a skill she uses not only to support the dogs but also to mentor and guide new team members.
Rianna is currently continuing her education and is working toward writing the CPDT-KA (Certified Professional Dog Trainer – Knowledge Assessed) exam in late 2025.
At home, Rianna enjoys life with her beloved Labrador, Malibu.
Amy Purdy
Amy has been a valued member of the Parker Pet Care team since 2022 and currently serves as one of our Animal Care Supervisors. She is known for her strong dog-handling skills and her openness to learning new techniques, always looking for ways to grow and improve in her role.
Amy approaches each day with reliability, calm confidence, and a commitment to providing excellent care to every pet. She also helps foster a supportive and positive work environment, making her a trusted and respected team member.
Outside of work, Amy enjoys spending time with her two dogs, Diesel and Cyrus, who keep her busy and always smiling.
Amanda Aucoin
Amanda joined Parker Pet Care in 2022 and is one of our dedicated Animal Care Supervisors. With a background in animal care from Durham College, Amanda brought a solid foundation of knowledge and skills to her role, quickly becoming a valuable asset to our team.
She has a natural talent for leading group play sessions, creating safe and engaging environments for the dogs, and she’s passionate about sharing those skills with others. Amanda is also frequently found assisting our Director of Facilities, contributing to ongoing improvements that help make our facility the best it can be.
At home, Amanda spends her time with her two beloved dogs: Strider and her rescue pup, Flossy.
Kylie Power
Kylie has been a valued member of the Parker Pet Care team since 2019 and currently serves as one of our experienced Animal Care Supervisors. With years of hands-on experience, Kylie holds a wealth of knowledge about our procedures, routines, and best practices, making her an essential resource for both new and seasoned staff.
Over the course of her time with us, Kylie has discovered a passion for grooming with us and is now actively building experience with grooming alongside her part time supervisory role. Her calm, confident presence and deep understanding of animal care make her a standout in every aspect of the job.
At home, Kylie enjoys life with her two dogs, Deke and Tyson, who keep her company and fuel her ongoing love for animals.
Sarah Monson
Sarah joined Parker Pet Care in 2023 and has been an incredible asset to the team ever since. Balancing her time with us between her studies at the University of Guelph, Sarah recently graduated from the Animal Biology program and is now working toward her goal of entering the veterinary program.
Known for her exceptional work ethic and team-first attitude, Sarah is always ready to lend a helping hand and support those around her. Her dedication and reliability made her a natural fit for the Animal Care Supervisor role, which she recently stepped into with confidence.
At home, Sarah enjoys spending time with her family and her dog Finn.
Lavanya Vivekanantharasa
Lavanya joined Parker Pet Care in 2023 as a co-op student through the Durham College Animal Care program. From the start, her dedication, strong work ethic, and passion for advocating for the highest standard of care made her stand out as an exceptional team member.
Now one of the newest additions to our Animal Care Supervisor team, Lavanya has already shown that she’s more than ready for the challenge. Her commitment to excellence and compassion for every pet in our care make her a natural leader with a bright future ahead.
At home, Lavanya enjoys spending time with her two beloved pups, Kenzo and Liya.
Grooming Team
We offer a range of exceptional services designed to shape your vision and create unique experiences that stand out.
Dianne Fordham
With decades of dedication to pet care, Dianne has become a familiar and trusted presence to many Parker Pet Care families. Her deep passion for animal well-being and commitment to exceptional service have made her an integral part of the PPC community.
Dianne began her journey as a trained groomer at our original Scarborough location, later leading grooming operations at our former Toronto Eaton Centre salon, where her work captivated passersby and clients alike. She went on to head the grooming team at our North York branch, earning accolades in grooming competitions while mentoring up-and-coming talent in breed-standard techniques and precision hand-scissoring.
Expanding her expertise beyond grooming, Dianne trained under Carol Parker in all aspects of round-the-clock pet care. She later managed both the North York and West Hill branches, playing a key role in establishing standards and procedures still in place today.
Currently, Dianne continues grooming on a part time basis at our West Hill location to build meaningful bonds with her canine clients while still helping to train new talent for both locations.
Outside of work, Dianne enjoys time with her husband Mark, their two rescue dogs Java and Téa, their budgie Eddy, and proudly embraces her role as “Nanny” to grandson Quintin.
Lindsay Sutherland
Bio coming soon.
Training Team
We offer a range of exceptional services designed to shape your vision and create unique experiences that stand out.
Jade LeFort, CPDT-KA
Assistant Branch Manager, Director of Training
Jade has been a valued member of the Parker Pet Care team since 2019. She initially joined the company on a part-time basis while completing her Bachelor of Science degree in Wildlife Biology and Conservation at the University of Guelph. During this time, she developed a strong passion for animal behaviour and behavioural science, which naturally guided her career path within our organization.
Jade began her journey in dog training at our North York location, where she quickly distinguished herself through her dedication and aptitude. She later returned to her home branch in West Hill, continuing to expand her expertise and leadership in the field.
In 2023, Jade earned her CPDT-KA (Certified Professional Dog Trainer – Knowledge Assessed) credential, a respected certification within the industry. Since then, she has remained committed to professional growth, currently working toward becoming a Certified Canine Behaviour Specialist through continued education and supervised experience.
Today, Jade holds the dual role of Director of Training and Assistant Branch Manager at our West Hill location. Her leadership, knowledge, and passion for canine behaviour are an integral part of our team.
Outside of work, Jade enjoys life with her recently adopted rescue puppy, Archie.
Rianna Novielli
Dog Trainer
Rianna joined the Parker Pet Care team in 2022 and has since grown into a leadership role as an Animal Care Supervisor and, more recently, a Dog Trainer.
Known for her compassionate approach and consistently positive attitude, Rianna is deeply committed to the wellbeing of the animals in her care.
She has a strong aptitude for reading canine body language, a skill she uses not only to support the dogs but also to mentor and guide new team members.
Rianna is currently continuing her education and is working toward writing the CPDT-KA (Certified Professional Dog Trainer – Knowledge Assessed) exam in late 2025.
At home, Rianna enjoys life with her beloved Labrador, Malibu.
Come Meet Us!
Connect with us to explore how we can make your vision a reality. Join us in shaping the future.